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Product Guarantees


99 Day Money Back Promise

You’re assured complete confidence when you buy JBS products. Every JBS product comes with a 99-day, no questions asked, money back satisfaction promise. If you’re not 100% satisfied, just return it to us within 99 days for a full refund. There’s no paperwork – just provide your invoice number.


Lifetime Guarantee

Selected products from the JBS range come with a Lifetime Guarantee. The JBS Guarantee is limited to the repair or replacement of tools found to be defective. Please note that our guarantee does not extend to products which have been altered or abused, or not used according to instructions.

To make a claim under the JBS lifetime guarantee warranty, take the product (with proof of purchase invoice number) to the store where you purchased the product or contact WIS Solutions Pty Ltd. WIS Solutions Pty Ltd will pay your reasonable, direct expenses of claiming under this warranty. You may submit details and proof of your expense claim to WIS Solutions Pty Ltd for consideration. This warranty is given by WIS Solutions Pty Ltd ABN 74 128 762 185, Level 4, 26 Talavera Road, Macquarie Park, NSW 2113, Australia, Phone +61 2 8873 4800, Email wis.solutions@wisau.com.au. This warranty is provided in addition to other rights and remedies you have under law.

Our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.